Thank you for shopping at wa17.watchhousesale.com. This document outlines the shipping and return procedures for all dresses purchased from our online store. Please read carefully before completing your purchase.

Shipping Information

All orders are processed within 2 business days. Delivery times vary by destination. Standard shipping takes 5 to 10 business days. Express shipping takes 2 to 4 business days. Shipping costs are calculated at checkout based on your location and selected method. A confirmation email with tracking number will be sent once your order ships. Yuen Yee Limited is not responsible for delays caused by customs, weather, or carrier issues.

Returns Policy

You have 14 calendar days from the date you receive your dress to request a return. This is a no-reason return policy. You do not need to provide any explanation. To be eligible for a return, the dress must be unworn, unwashed, undamaged, and free of any odors. All original tags must remain attached. The dress must be returned in its original packaging. Any item that shows signs of wear, makeup, deodorant, or alteration will not be accepted. Final sale items cannot be returned. Swimwear and lingerie are not eligible for return due to hygiene reasons.

Return Process

Follow these steps exactly to complete your return:

Step 1: Submit a return request
Send an email to [email protected] within 14 days of delivery. Include your order number, the SKU of the dress, and a clear photo of the dress showing all tags attached. You will receive a return authorization confirmation within 48 hours.

Step 2: Pack the dress securely
Place the dress in its original packaging. Include a printed copy of your order confirmation or the return authorization email. Seal the package tightly.

Step 3: Ship the package to the return address
Use any traceable shipping service. You are responsible for all return shipping costs. The return address is:
Yuen Yee Limited
Attention: Returns Department
5/F, Wah Shing Industrial Building, 202 Choi Hung Road, San Po Kong
Phone: +852 9044 4453

Step 4: Wait for inspection and refund
Once Yuen Yee Limited receives your package, inspection takes 3 to 5 business days. After approval, your refund will be processed. The refund will be issued to your original payment method.

Refund Timeline and Conditions

The refund will appear in your account at least 14 days after Yuen Yee Limited approves the return. The exact timeline depends on your payment method and financial institution.

For credit card payments: 14 to 21 business days from approval date.
For debit card payments: 14 to 21 business days from approval date.
For bank transfers: 14 to 21 business days from approval date.

PayPal refunds: Refunds to PayPal accounts take at least 14 days from the approval date. However, certain jurisdictions have local laws requiring a 30-day refund window for PayPal transactions. If you reside in such a jurisdiction, your PayPal refund will be completed within 30 days from the approval date. Yuen Yee Limited strictly follows the longer period when required by applicable law.

The refund amount equals the purchase price of the dress. Original shipping charges are not refunded. Return shipping costs paid by you are not reimbursed. Yuen Yee Limited does not charge any restocking fee.

Non-Returnable Items

The following items cannot be returned under any circumstance:

• Dresses marked as "Final Sale"

• Dresses that have been washed, worn, or altered

• Dresses with missing tags or original packaging

• Intimates and swimwear

Damaged or Incorrect Items

If you receive a damaged dress or the wrong dress, contact [email protected] within 48 hours of delivery. Provide your order number and clear photos of the damage or the incorrect item. Yuen Yee Limited will cover return shipping costs for these cases. A full refund or replacement will be issued within 7 business days after Yuen Yee Limited receives the returned item.

Late or Missing Refunds

If you have not received your refund after 21 business days from the return approval date (or 30 business days for PayPal in applicable jurisdictions), first check your bank or PayPal account again. Then contact your credit card company or bank. There is often processing time before a refund is posted. If you have done all of this and still have not received your refund, contact [email protected] with your return authorization number.

Customer Responsibility

You are responsible for the dress until it reaches Yuen Yee Limited's return address. Keep your shipping receipt and tracking number. Yuen Yee Limited is not liable for returns lost in transit without proof of delivery. Use insured shipping for high-value items.

Contact Information

For any return or shipping questions, write to [email protected]. Include your order number in all correspondence. Phone support is available at +852 9044 4453 during business hours. This policy is effective for all orders placed at wa17.watchhousesale.com.